What is Reputation Management?

In the simplest terms, reputation management is the process of understanding what consumers are saying and how they feel about your business, implementing strategies to communicate with your customers and help to influence what consumers say and feel about your business. Reputation management is more of an abstract concept as it is unreasonable to think…

How to Respond to Negative Reviews

Have you encountered a bad review of your business online? Don’t panic. There are ways to turn this negative situation into a positive one! Every business owner will likely be faced with a negative review at some point. The key to making the most of this situation is how you respond to the dissatisfied customer.…

How to Respond to Neutral Reviews

Responding to every single review you receive is crucial to managing your online reputation. Positive and negative reviews are a bit easier to respond to, but what do you say to the customer who has left you a three-star review? Neutral reviews often are both a bit of compliment and complaint, and your response should…

Man hacking on a computer.

Tips to Protect Yourself From Hackers

Tips to Protect Yourself From Hackers Data breaches are becoming common nowadays. One data breach usually includes a laundry list of compromised information, such as your social security number, password, username, email address, etc. What does this mean for your internet safety and security? What should you do to protect yourself and your business? Cybercriminals…

Quickbooks Clean Up

QUICKBOOKS CLEAN UP Why Cleanup Quickbooks If you’ve been using QuickBooks for a while, you probably have noticed that Quickbooks is running slow, and you are spending more and more time scrolling through long lists. The problem is a simple diagnosis: your QuickBooks data file is cluttered and needs cleaning. BAA-Solutions LLC can help you…